Sarcasm is more important than coffee! Don’t believe me? Well have you ever tried to go an entire day without a sarcastic remark. Me neither! Don’t believe me, just ask Mrs Addict she will vouch for it when she is done cursing me.
We don’t have a Starbucks in South Africa yet, but we do have [...]

An Owners Guide to Smoking in Restaurants, Bars, Hotels, Casinos etc
There is so much hype and hypothetical theory surrounding the laws around smoking that I have decided to put together “An Owners Guide” on the subject. Please note that although this document is not legally binding, the information has been researched and checked to ensure [...]

This article is specifically aimed at restaurants but I am certain you will all derive some benefits from the lessons in it, even if it is only how difficult it is right now to operate a successful and profitable business.
Restaurants & Rice Paddies – Lessons from the Pearl River Delta
This article is loosely based on [...]

A colleague of mine, Melani Prinsloo from in-fusion once explained that customers will forgive you almost anything. They can forgive you for bad food, for bad service, for being slow, even for being stupid BUT the one thing they will never forgive you is if they walk away feeling ripped off.
So that brings me to [...]

Yes I know what you are thinking… I am about to have another go at Woolworths arent I? Actually not, I am, surprising as it may seems going to spring to their defence. My ongoing battle with Woolworths (or Woolworse as i like to call them) means that when ever something about Woolworths hits the [...]